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Showing posts from September, 2023

Using WhatsApp to Address Business Communication Challenge in India

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Meta’s WhatsApp is among the largest global platforms that are using conversational commerce to drive growth for businesses. Top WhatsApp solution provider in India help businesses capably handles their business communication challenges with the help of WhatsApp business API. This platform services as a real-time customer support channel for many businesses. Customers can reach out with questions or issues on the WhatsApp profile of your brand, and get immediate assistance via WhatsApp bot service . This communication platform helps in addressing customer concerns in a prompt manner, while building trust and improving customer satisfaction. WhatsApp chatbots can provide instant customer support by answering frequently asked questions, guiding users through troubleshooting processes, as well as providing information about products or services. If needed, these bots can also escalate complex inquiries to human agents. For businesses that depend on appointments or reservations, WhatsAp...

Popularity of WhatsApp in India & Sinch’s WhatsApp Business Features

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India has more than 390.1 million monthly active WhatsApp users. It is among the top four countries with the largest WhatsApp user base. Hence, an increasing number of companies are leveraging WhatsApp business marketing in India. The reason for India’s high numbers is its significant population. The penetration level of WhatsApp in the country has also gone up over the years, and it is become a near-universal mode of communication in major cities. Hence, a business not switching to WhatsApp as a regular communication channel may lose out on many potential customers. Fortunately, there are many companies like Sinch in India through whom you can gain the maximum benefits of WhatsApp business APIs. Sinch would help you to: ·          Start conversations: Rather than waiting for the customers to learn more about your brand, you can initiate conversations through WhatsApp, and make it hassle-free for the customers to connect with your company. · ...