Sinch

The sphere of customer service is constantly changing and evolving. Modern businesses are looking for simpler ways to engage with customers, like WhatsApp business chatbots. These bots allow businesses to deliver automated, round-the-clock customer support WhatsApp chatbots are a type of AI-powered virtual assistants which can answer frequently asked questions, solve customer queries, and collect leads. They can considerably improve the way businesses interact with customers by providing personalized experiences and instant support. However, you can integrate chatbots on WhatsApp if you use the WhatsApp Business Platform (API). To use WhatsApp API for business, you would need the assistance of a good WhatsApp business solution provider . A WhatsApp chatbot simplifies the customer support process by automatically handling simple and repetitive queries, ensuring prompt responses and efficient customer service. These bots offer a number of benefits to businesses wanting to elevate th...

  WhatsApp has made quite an impressive reputation for itself as one of the most widely used, secure messaging platforms , of the world. While traditionally this platform was solely meant for personal communication, with the development of WhatsApp Business, it can also be used to facilitate customer support, as well as promote products and service offerings There are a set of in-app features that you can perform within the WhatsApp Business app. Automated messages are among the most advantageous features available in the Whatsapp platform for business . The types of automated messages you can send include: Quick Reply:   You can enable this function through certain buttons. Basically, with this feature, rather than typing long questions, you can display them through interactive buttons, which subsequently provide answers for certain common queries raised by the customer. Greeting Messages: With this feature, you can greet your customers whene...

  All business organizations are striving to find the best means to connect with their target audience in today’s times, so as to meet the market competition and expand their business prospects. Whatsapp platform for business especially comes as a great solution for such companies. Whatsapp is among the most popular and secure messaging platforms available today in the world. According to certain reports, it has more than 2 billion active daily users worldwide, and over 65 billion messages get exchanged over WhatsApp each day. While traditionally this platform was used mostly for personal communications, the Whatsapp business version has truly managed to become game changer for modern companies. It is equipped with a host of features that can be of a huge help in supporting the marketing and customer service functions of modern companies. This powerful platform lets users leverage the fast and low-cost message exchange through multiple devices, including smartphones, desktop co...