Sinch

    Business organizations have two options available to when it comes to using WhatsApp for customer communication, WhatsApp Business account and WhatsApp Business API account.   Each of these options has their own functionality and capabilities, Whatsapp A PI being more advanced and feature packed. This API is ideal for medium and large scale businesses, while WhatsApp Business account is a better choice for small business owners.   No matter which option you choose, you firstly have to create a Whatsapp official account to start communicating with your customer. After doing so, you can send unlimited messages to your customers.   However, there is a limit to sending messages for unique customers to make sure that the users are not spammed with brand messages.   In addition to typical text messages, you can even send audio, image, and video-based messages through Whatsapp to your customers. There additionally are a set of message functions that you ca...

WhatsApp is currently the most popular messaging app in the world. While it has been used for personal communication for decades, today the notion of using  Whatsapp platform for business  has also become quite popular. Due to its large number of users, it is highly likely that your target audience already has WhatsApp installed on their smartphone and is familiar with the application.   WhatsApp automation through a chatbot can especially be a great way to get in touch with your patrons, and support your customer service efforts.  Whatsapp chatbot integration  into CRM and ERP applications can especially allow you to manage your customer relationship operations in an improved manner. This chatbot can go a long way in accelerating business accessibility and allow you to have real-time communication with your customers. The following tasks can become easier and more streamlined for your business by using a WhatsApp bot: Sending of reminders, alerts, ...

  WhatsApp has made quite an impressive reputation for itself as one of the most widely used, secure messaging platforms , of the world. While traditionally this platform was solely meant for personal communication, with the development of WhatsApp Business, it can also be used to facilitate customer support, as well as promote products and service offerings There are a set of in-app features that you can perform within the WhatsApp Business app. Automated messages are among the most advantageous features available in the Whatsapp platform for business . The types of automated messages you can send include: Quick Reply:   You can enable this function through certain buttons. Basically, with this feature, rather than typing long questions, you can display them through interactive buttons, which subsequently provide answers for certain common queries raised by the customer. Greeting Messages: With this feature, you can greet your customers whene...

  All business organizations are striving to find the best means to connect with their target audience in today’s times, so as to meet the market competition and expand their business prospects. Whatsapp platform for business especially comes as a great solution for such companies. Whatsapp is among the most popular and secure messaging platforms available today in the world. According to certain reports, it has more than 2 billion active daily users worldwide, and over 65 billion messages get exchanged over WhatsApp each day. While traditionally this platform was used mostly for personal communications, the Whatsapp business version has truly managed to become game changer for modern companies. It is equipped with a host of features that can be of a huge help in supporting the marketing and customer service functions of modern companies. This powerful platform lets users leverage the fast and low-cost message exchange through multiple devices, including smartphones, desktop co...