Sinch

    Business organizations have two options available to when it comes to using WhatsApp for customer communication, WhatsApp Business account and WhatsApp Business API account.   Each of these options has their own functionality and capabilities, Whatsapp A PI being more advanced and feature packed. This API is ideal for medium and large scale businesses, while WhatsApp Business account is a better choice for small business owners.   No matter which option you choose, you firstly have to create a Whatsapp official account to start communicating with your customer. After doing so, you can send unlimited messages to your customers.   However, there is a limit to sending messages for unique customers to make sure that the users are not spammed with brand messages.   In addition to typical text messages, you can even send audio, image, and video-based messages through Whatsapp to your customers. There additionally are a set of message functions that you ca...

The trend of using WhatsApp as a business marketing and customer support tool is picking up pace with every passing day. WhatsApp basically offers two options for commercial use, the WhatsApp Business App and WhatsApp Business API. While both allow you to create a  Whatsapp official account  and connect with your customers, they have certain differences in their features and functionalities, and the one you choose shall depend largely on the size of your business. The WhatsApp Business App is majorly meant for small businesses. Much like the typical  Whatsapp messaging services , this app is also available for free for both Android and iPhone. It additionally comes equipped with a host of features that are not seen in the general WhatsApp version meant for personal communication, including fast replies, labels, and a business profile. All these features are meant to boost the customer support system of a company. However, the downside of the WhatsApp Business App is tha...

  The trend of using WhatsApp to connect with potential and current customers has climbed up significantly in the recent years. However, to use Whatsapp for business communication , a company has to make a separate account.  The WhatsApp Business platform has been specifically designed for business owners, and to create an account on it, one would need a phone number different from the WhatsApp number used for personal communication. The Whatsapp corporate account of a company would feature a number of helpful details, such as: The name of the company and a brief description about them Business email address Link to their website Store or office address. Businesses using WhatsApp will be listed as business accounts.  It is important to create such a Whatsapp official account , so that the customers are able to identify it clearly and steer clear of any fake profiles. Subsequent to creating their account, entrepreneurs can organize their contacts or chats with lab...

  WhatsApp is the most popular messaging application in the planet. While traditionally it was simply meant for personal communication, gradually the system of using Whatsapp for business communication is becoming extremely popular. WhatsApp Business was specifically launched to be used for commercial communication, and offer a concierge-like service for customers. This version can only be used by business owners, subsequent to making a Whatsapp corporate account . WhatsApp Business provides entrepreneurs with a secure, robust and powerful platform through which they can seamlessly interact with their customers on a personal level, as well as deliver the needed updates and support. To leverage this system, a company firstly has to make their Whatsapp official account . Having such an account will allow customers get to acquire extra information about the company, such as the email or the store address, website or any extra description of the business. The official account or bus...