Sinch

  WhatsApp was typically used for conversations, but within a few years, the tool was designated for connecting small business owners to their customers. This WhatsApp API helps larger businesses to provide amazing customer service and also deliver notifications to customers. So, let us see the various features of this app that helps businesses to connect with their customers. Automated messages Having automated messages helps you to respond to customers 24/7. This way the customers can never feel neglected or overlooked. WhatsApp for business support helps in providing introductory information about your company. Some of the time-saving messages include notifying customers of wait times, prompting users to schedule a time to chat, and sending follow-ups with links to FAQ resources. Use message templates This feature of WhatsApp Business enables you to send pre-written messages such as delivery updates, appointment reminders, and confirmations. It saves time and effort and...

  For years Whatsapp have maintained its position as the most widely used messaging app across the planet. While originally people used this platform simply for personal communication, with the advent of Whatsapp business API, commercial organizations can leverage this tool for diverse purposes. The business version of the messaging app is largely aimed at small business owners, allowing them to easily connect and interact with customers by using tools that allow them to automate, sort, and quickly respond to messages. Whatsapp SMS marketing is especially proving to be a lot more effective than the traditional bulk SMS solutions. WhatsApp business API can seamlessly be used by companies to connect and interact with existing and potential customers on a personal level, and directly promote their products, services and more. Using Whatsapp for business support has also become quite a popular notion among modern companies. Even though WhatsApp business API was traditionally aime...