What makes using WhatsApp chatbot advantageous for a logistics company?
Successfully managing and delivering on customer expectations often poses a huge challenge for modern logistics companies. To lighten the load, it can be a smart move to use WhatsApp Business to automatically deliver personalized messages in conjunction with a chatbot. The customer service departments of logistics companies have to deal with a daily stream of highly repetitive queries about deliveries, complaints, rescheduling, and more. All together these queries can put a huge burden on the customer service department of the company. Deploying WhatsApp chabots can be helpful in solving this problem by providing automated, personalized responses to the customers, while freeing up the human agents from such monotonous 'busywork'. To benefits of using WhatsApp chatbot for a logistics company are: Assistance: The demand for 24/7 customer assistance and self-service has considerably gone up in the marketplace, as these forms of support do not...