Sinch

WhatsApp enterprise solutions allow businesses to significantly level up their customer service efforts through automation and chatbots. WhatsApp bots use AI and ML to communicate with users. They are designed to assist businesses in providing customer support, generating leads, and increasing sales. There many ways WhatsApp instant messaging and chatbots can help in improving customer service, including: Providing instant answers to FAQs: With WhatsApp chatbots, companies can effectively automate instant responses to frequently asked questions. For instance, if one runs a clinic, customers may reach out to them about their timings, location, , appointments and a lot more. As the answers to these FAQs can be automated, one wouldn’t need a human agent to continuously receive calls for appointments and general inquiries. Engaging with customers 24×7:   Even if the office hours of a business are over and its employees are away, the ...

  By leveraging WhatsApp Business solution, companies can explore better prospects and increase their brand exposure to quite an extent. As WhatsApp comes preinstalled on several smartphones across the world, its user adoption has grown exponentially. This essentially means that there is a high chance that your customers are already using Whatsapp messaging services .   By using this platform for business purposes, you subsequently can connect with these customers on a personal level and improve your overall conversions. WhatsApp Business API allows you to engage your customers through a variety of one-way notifications like appointment reminders, payment notifications, verification codes, discount details and more. It also facilitates two-way customer interactions through business support conversations and surveys. Sending Bulk SMS via WhatsApp also becomes possible with its unique Business API. The fact that you can reach users not only across the country, but also sever...