A Brief Insight Into The Types Of Automated Messages You Can Send Through Whatsapp Business

 


WhatsApp has made quite an impressive reputation for itself as one of the most widely used, secure messaging platforms, of the world. While traditionally this platform was solely meant for personal communication, with the development of WhatsApp Business, it can also be used to facilitate customer support, as well as promote products and service offerings

There are a set of in-app features that you can perform within the WhatsApp Business app. Automated messages are among the most advantageous features available in the Whatsapp platform for business. The types of automated messages you can send include:

  • Quick Reply:  You can enable this function through certain buttons. Basically, with this feature, rather than typing long questions, you can display them through interactive buttons, which subsequently provide answers for certain common queries raised by the customer.
  • Greeting Messages: With this feature, you can greet your customers whenever you want, including festivals, birthdays, anniversaries and more.
  • Away Messages: With the help of WhatsApp auto-reply, you can set automated replies and schedule them as per your desired timings.

The above-mentioned features are available for free. However, if you desire more advanced functions, then rather than going for the free WhatsApp Business, you should opt for WhatsApp Business API. The latter is especially perfect for major business organizations that engage with a huge number of customers on a daily basis. WhatsApp Business API can help in managing large customer database, and proactively cater to the customers. For best outcomes, you can always hire the aid of a good Whatsapp businesssolution provider.

Location: Noida, Uttar Pradesh, India

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