A refresher on the usage of WhatsApp Chatbot

WhatsApp is currently the most popular messaging app in the world. While it has been used for personal communication for decades, today the notion of using Whatsapp platform for business has also become quite popular. Due to its large number of users, it is highly likely that your target audience already has WhatsApp installed on their smartphone and is familiar with the application.  

WhatsApp automation through a chatbot can especially be a great way to get in touch with your patrons, and support your customer service efforts. Whatsapp chatbot integration into CRM and ERP applications can especially allow you to manage your customer relationship operations in an improved manner. This chatbot can go a long way in accelerating business accessibility and allow you to have real-time communication with your customers.

The following tasks can become easier and more streamlined for your business by using a WhatsApp bot:

  • Sending of reminders, alerts, and notifications
  • Responding to the complaints and queries of customers in real-time
  • Aiding customers to go through a product catalog
  • Sending updates onthe ticket status and resolution
  • Gathering customer feedback

A professional Whatsapp business service provider can especially help you to develop an intelligent chatbot on WhatsApp featuring cognitive solutions that shall aid your business to perform diverse types of tasks, which include product research, product catalog, customer support, follow-up communication, sales, and more. A WhatsApp bot can be quite effective in driving higher brand recognition for your brand, nurturing leads, and building customer loyalty.

 

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