Sinch

  With thousands of passengers moving through heavy flight schedules on a daily basis, airlines face an immense volume of strain.   The strain is especially evident when it comes to resolving customer issues. Even though most airline companies try their best to attend to all customer enquiries as soon as possible through channels like email, calls or SMS, they often fail to provide the immediate attention desired by modern customers. To solve this problem, airline companies are gradually incorporating WhatsApp business into their customer communication process. WhatsApp allows airline companies to use rich media like documents, locations, videos and images in their messages, which help in enhancing customer engagement.   The combination of message personalization and rich media facilitates a robust and impactful customer-centric approach. By making use of WhatsApp chatbot , airline companies can answer almost any query, right from seat change requests, flight notifica...

  Marketing efforts for educational institutions across the world is getting more competitive with every passing day. While new institutions keep cropping up, schools, colleges and universities also face the hassle of having to target an entirely new set of students and parents every year. Most students and parents today research about educational institutions online prior to getting enrolled into one. Hence, a majority of them already have a robust web presence. So how can your institution stand out?   The answer lies in WhatsApp. This popular messaging app is now used extensively in India, and with Whatsapp business API you can get a communication channel like no other for your educational institute. Here are a few popular use cases of WhatsApp API in the education sector: Create new leads: The web is flooded with marketing content related to educational institutions, and student and parents often yearn for a more personalized connection that helps them...