How Can WhatsApp For Business Benefit Airline Companies?

 

With thousands of passengers moving through heavy flight schedules on a daily basis, airlines face an immense volume of strain.  The strain is especially evident when it comes to resolving customer issues. Even though most airline companies try their best to attend to all customer enquiries as soon as possible through channels like email, calls or SMS, they often fail to provide the immediate attention desired by modern customers. To solve this problem, airline companies are gradually incorporating WhatsApp business into their customer communication process. WhatsApp allows airline companies to use rich media like documents, locations, videos and images in their messages, which help in enhancing customer engagement.  The combination of message personalization and rich media facilitates a robust and impactful customer-centric approach.

By making use of WhatsApp chatbot, airline companies can answer almost any query, right from seat change requests, flight notifications, information updates to even general queries almost instantaneously and in high volume. Messaging and instant replies are made available to the customers 24x7, regardless of the time zone. In case certain complicated queries cannot be solved through the automated chat flow, customers can always request to be redirected to traditional service agents for follow-up via live chat sessions. With WhatsApp for business, you can even track the performance of each and every conversation initiated with your customers.

WhatsApp Business API additionally is built for secure interactions with customers and all conversations exchanged through it are fully encrypted. This tool can be extensively used for the customer care and marketing functions of an airline company.

Contact

Sinch India Limited

7th Floor, Tower-4, Express Trade Towers 2,

B-36, Sector-132, Noida – 201 301

Tel: +91 120 6139000
Fax: +91 120 6139100
E-mail: marketing@aclmobile.com

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