Sinch

  Email conversations can be slow and not all people check their inboxes frequently. This drawback makes this channel not well suited for providing personalized customer service, speeding up resolutions, and solving customer concerns.  Whatsapp business messages , however, can be useful in meeting all such concerns. This messaging application has over a 98% open rate, and conversations carried out through it pretty high engagement. Hence, it makes sense for companies to use Whatsapp to answer customer queries swiftly. By using  Whatsapp business API , a business would be in the position to provide personalized customer support on this platform. Being able to view the chat history on the same thread and using contact numbers to identify customers makes it simpler for brands to identify and resolve customer pain points. When customers contact a brand with inquiries and problems, they mostly anticipate prompt responses. Through WhatsApp, brands may program automates mess...

No matter whether you are a real estate agent, property consultant, or a broker, the process of purchasing and selling off a property can be pretty harrowing, and involves a number of emails, calls and constant follow-ups. All of these tasks, however, can be made a lot simpler by using  Whatsapp business   API and creating a bot for your real estate business. WhatsApp bots are basically designed to provide prospects and customers a wholly seamless experience by instantly responding to their queries, while reducing the hassles and time of the staff of a real estate company. Any major real estate company that has a long list of properties under its purview is also likely to receive a large number of inquiries on a daily basis. Not only can a WhatsApp bot be used to address such queries instantly, but it can also redirect the query to the relevant human agent if it is quite complex. Such an approach helps improve both the quality of support provided to the customer and the respon...