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Showing posts from November, 2023

WhatsApp Business Automation: Streamlining Customer Interactions for Efficiency

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WhatsApp instant messaging  is an excellent tool for customer communication, owing to its wide usage. WhatsApp is among the most popular instant messaging apps in the planet. Moreover, managing huge volumes of messages on the app has become much simpler for businesses with WhatsApp Business Automation. The automated processes are designed to streamline and enhance interactions between businesses and their customer, and can be of a huge help no matter if you use  WhatsApp for business support  or sending marketing messages. There are many ways automation can be used via WhatsApp, including: Automated messages: You can set up automated messages to be sent to customers at particular times or in response to certain triggers. Such messages can range from greetings and appointment reminders to shipping updates and order confirmations. Automated messages via WhatsApp would allow your business to provide instant responses even when human resources m...

WhatsApp Business API vs. WhatsApp Business App: Choosing the Right Solution for Your Business

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WhatsApp Business App is meant for small and medium-sized businesses and allows them to communicate with their customers on WhatsApp. You do not have to worry about  WhatsApp business pricing  as this app is free to download on Android and iPhone. To get started with the app, you simply have to download and install it, enter the verified business number, and subsequently fill in all the details which are required. Your WhatsApp business account will be ready within just a few clicks. This app can be used for basic automation like greeting and quick replies. WhatsApp Business API is designed for enterprises that have a higher messaging volume and allows them to automate their communication. You have to seek the assistance of a  WhatsApp business service provider  to use this API. The API is extremely flexible and the features are only limited by the tool businesses integrate with or create. You can even implement a business chatbot with the help of WhatsApp API. U...