Ways A Business Can Use WhatsApp Chatbots

 

This massive increase in WhatsApp usage over the last two decades or so has opened many opportunities for businesses.  With the advent of WhatsApp Business API, business organizations get the chance to leverage a host of advantageous features and capabilities to support their marketing and customer service efforts. Whatsapp bot service has especially come as a huge advantage for modern businesses. The WhatsApp chatbot basically allows companies to connect with their customers in two major ways, sending important updates and solving customer questions. Such Whatsapp business enterprise solutions can also be used to send well-targeted and timely messages to delight the customers.

The common usage of WhatsApp chatbot includes:

  • Product availability:  Information and updates on products on which users are interested in, along with their availability details.
  • Order updates: Details about purchase orders, tracking, and delivery information.
  • Billing enquiries: Messages related to payments, returns, and other billing-related issues.
  • Urgent customer issues: Inbound requests that need urgent resolution, such as misplaced package, lost or stolen credit card reports, and so on.

Companies can contact a leading Whatsapp solution provider operating in the country to help them develop a chatbot on this messaging platform. These service providers can also guide companies on using such chatbots in the best possible manner.

Contact

ACL Mobile Limited

7th Floor, Tower-4, Express Trade Towers 2,

B-36, Sector-132, Noida – 201 301 

Tel: +91 120 6139000
Fax: +91 120 6139100 
E-mail: marketing@aclmobile.com

Location: Noida, Uttar Pradesh 201301, India

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