Important Applications Of WhatsApp Business Messages


 

By using WhatsApp for your business messaging can open doors for improved customer communication, while reducing the pressure on your customer support team. The WhatsApp Business API solution comes with a wide range of functions meant for improved interaction and customer experience management by a host of support agents. It allows for multi-agent access via professional support software, as well as Chatbot integration and conversation automation. Brands can easily develop a WhatsApp chatbot that fully automates conversations at every stage of their funnel and speeds up customer resolutions. One can easily leave repetitive questions to chatbots and hand over the conversation to a customer support agent only when necessary.

 Whatsapp business messages can majorly be used for the following:

  • Alerts: Any kind of product or service updates changes or reminders, as well as important alerts
  • Customer Support: It allows agents to interact directly with the customers in real-time and deliver support
  • Rich Content: It makes problem solving and catering to customer concerns way easier through rich content
  • Notifications: Through the tool, companies can send reminders of deliveries, orders, and appointments
Details about  Whatsapp number portability and more can easily be found online, along with other features of this tool.

Contact
ACL Mobile Limited
7th Floor, Tower-4, Express Trade Towers 2,
B-36, Sector-132, Noida – 201 301
Tel: +91 120 6139000
Fax: +91 120 6139100

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