How can WhatsApp Business API be used by restaurants and food delivery companies?

 


The online food delivery business is all about speed, quality and convenience. Modern customers expect hot meals delivered to them swiftly, while getting real time updates. Use of Whatsapp API can help online food delivery companies and restaurants to effectively meet the demands of the customers, without incurring high expenses. WhatsApp Business API can be used to engage actively with customers, broadcast availability and offers, provide real-time updates and more.

Restaurants, bars, pizzerias, cafes and online food delivery companies can significantly benefit by integrating WhatsApp into their communication strategy. By creating a whatsapp business account, they can easily add useful information about their business that would be available to the customers. These details can include opening hours, phone number, address, website and more. Restaurants can expect an increase in take-out orders after starting to utilize this tool for customer communication.

Here are a few ways WhatsApp Business API can be used:

  • Taking orders: Whatsapp chatbot can be helpful in taking orders from customers in a simple, automated manner. They do not have to call up the restaurant to place their order. Placing an order also may also include requests like table reservations, event bookings, and so on.
  • Sending notifications: Notifications about their order can be sent to customers via WhatsApp. This can include changes to menu and business closures, payment notifications, and more.
  • Send menu: Detailed menu of the restaurants, along with the specials of the day, can be sent to the customers via WhatsApp.
  • Delivery Tracking: Delivery updates are one of the key factors that help ensure positive customer experience. Alerts about include when the food is out for delivery and giving an arrival estimate can be sent through WhatsApp, along with the delivery person’s contact details for tracking.

Restaurants and food delivery companies can install a widget on their website that leads visitors to start a conversation via WhatsApp.

Comments

Popular posts from this blog

Unique Features Of The Business Version Of Whatsapp

Dynamic ways customers can connect with their favorite brands on WhatsApp

Future Trends and Opportunities: The Role of AI in Shaping the Future of WhatsApp Business