How Can Whatsapp Chabot Use For Business Benefit in Airline Companies?

With thousands of passengers moving through heavy flight schedules daily, airlines face an immense volume of strain. The strain is especially evident when it comes to resolving customer issues. Even though most airline companies try to attend to all customer inquiries as soon as possible through channels like email, calls, or SMS, they often fail to provide the immediate attention desired by modern customers. Airlines are gradually incorporating Whatsapp business into customer communication to solve this problem. WhatsApp allows airline companies to use rich media like documents, locations, videos, and images in their messages, which help in enhancing customer engagement. The combination of message personalization and rich media facilitates a robust and impactful customer-centric approach.

 

By using the Whatsapp chatbot, airline companies can answer almost any query, from seat change requests, flight notifications, and information updates to even general questions, almost instantaneously and in high volume. Messaging and instant replies are made available to the customers 24x7, regardless of the time zone. Suppose certain complicated queries cannot be solved through the automated chat flow. In that case, customers can always request to be redirected to traditional service agents for follow-up via live chat sessions. With WhatsApp for business, you can even track the performance of every conversation initiated with your customers.

 

Whatsapp API is additionally built for secure interactions with customers, and all conversations exchanged through it are fully encrypted. This tool can be extensively used for an airline company's customer care and marketing functions.

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