Innovative highlights of feature-packed WhatsApp Chatbot

WhatsApp Business API has been introduced for large businesses, and allows them to carry out customer communication seamlessly. Right from managing customer pain point to answering sales queries, many activities become simpler for business with this API. However, one of the best aspects of WhatsApp API is that it allows you to create and implement a chatbot for your business on this messaging platform. WhatsApp Chatbot can deliver a human-like customer experience by performing tasks like answering common customer queries and completing sales.



Key highlights of WhatsApp Bot include:

  • WhatsApp click-to-chat link: This feature has been introduced by WhatsApp so that users are able to interact with a business without having to save their number. You can add this click-to-chat link to your website or app, or even attach it to your promotional emails and text messages. Interested users simply have to click on this link to connect with your business via WhatsApp.
  • Interact via QR codes: The functionality of this QR code is similar to that of WhatsApp’s click-to-chat link feature. A business can easily generate their OR code by visiting the setting section of on WhatsApp profile. QR codes come as a huge benefit while promoting a brand on a large scale, and can be displayed on website, pamphlets, banners, or digital signage.
  • Engaging attribute: WhatsApp bot makes use of a range of interactive attributes to elevate the customer experience. They can use rich media like images, GIFs, and videos in customer communication to make the interaction more lively, and make the customers feel as if they are talking to a live agent.

When using WhatsApp Chatbot, your agents will not have to manually collect User Attributes time and gain. The bot shall automate the lead qualification process, as well as nurture leads by collecting important user attributes. More details of Whatsapp Bot API can be found online.

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