Top 4 useful capabilities of WhatsApp Chatbot

WhatsApp business API has been designed for large scale businesses, and helps them in catering to sales queries, managing customer pain points and more. WhatsApp Chatbot is among the biggest features of WhatsApp API and is able to provide human-like experiences by seamlessly performing tasks like collecting user attributes, completing sales, answering common customer queries and so on.



Here are some of the prime capabilities of Chatbot WhatsApp:

  • Promising lead qualification: With WhatsApp Chatbot, a business does not have to collect user attributes manually. The bot shall automate the lead qualification process and effectively nurture leads by collecting vital user attributes. WhatsApp Chatbot is immensely helpful in collecting user attributes like email address, preferences, age, gender and more.
  • 24x7 automated customer supports: No matter whether you provide a certain service or run an ecommerce store, providing good customer support is immensely vital. By integrating WhatsApp Chatbot into your customer communication process, you can deliver automated customer support in a hassle free manner. After implementing a Chatbot on your WhatsApp Business number, you can do away with the worries of handing customer queries during non-working hours.
  • Automate sales: By using WhatsApp bot API, you can benefit from having a well-trained digital salesperson who works 24x7. Your target audience can ask details of your products and services to the bot, and as their questions are answered, these people may proceed to buy the relevant items via a link to your web page. WhatsApp chatbot aids the users in product discovery, recommendations and checkups. Product discounts, delivery tracking details and more can also be shared to the customers directly via WhatsApp Chatbot.
  • Respond instantly to users: WhatsApp bot can automatically remind customers about their delivery, bills and tickets. This tool is ideal for sending appointment reminders, purchase confirmations, and urgent alerts.

People can not only send texts, but also documents, images, videos and PDFs through WhatsApp bots. By combining Images, Videos, Gifs, Documents, Voice messages and Location, brands can personalize the experience of their customers on WhatsApp.

 

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