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WhatsApp Business  is a free app that comes with a number of features, and is especially perfect for small and medium scale businesses. Starting from saving time to personalizing the conversation, using this app goes a long way in building a smooth buying experience for your existing and prospective customers. WhatsApp Business App  has many amazing features, including: Business Profile: On the Business App of WhatsApp, you can create your very own business profile to provide helpful information to the customers. This profile can feature your business name, address, business description, email address, website link, and more. Having such a business account can assist you to gain the loyalty of the customers. It provides a business profile a reliable familiar “face" and identity. Quick Replies: These messages are meant to answer common questions. Quick replies are helpful in saving and reusing messages that you might send fre...

WhatsApp API is ideal for companies that want multiple-user access to the platform, along with improved messaging capabilities. It makes building a  WhatsApp bot  for your business possible, and is well-suited for many medium to large businesses. Along with the chatbot, WhatsApp API does have multiple advanced features that you will not find on the typical WhatsApp Business App. Moreover, WhatsApp API integration with a CRM will allow you to effectively track and monitor agents and subsequently send personalized messages with advanced automation. Prior to applying for a WhatsApp API account, you must ensure that your business is eligible under the WhatsApp Commerce Policy. For example, WhatsApp does not allow Medical and Healthcare products to be sold on the platform. Traditionally,  WhatsApp business API   integration was highly complicated and could take several weeks. However, now you can create an account and start messaging within a few minutes. WhatsApp Polic...

With thousands of passengers moving through heavy flight schedules daily, airlines face an immense volume of strain. The strain is especially evident when it comes to resolving customer issues. Even though most airline companies try to attend to all customer inquiries as soon as possible through channels like email, calls, or SMS, they often fail to provide the immediate attention desired by modern customers. Airlines are gradually incorporating  Whatsapp business  into customer communication to solve this problem. WhatsApp allows airline companies to use rich media like documents, locations, videos, and images in their messages, which help in enhancing customer engagement. The combination of message personalization and rich media facilitates a robust and impactful customer-centric approach.   By using  the Whatsapp chatbot , airline companies can answer almost any query, from seat change requests, flight notifications, and information updates to even general que...

WhatsApp has always given priority to the needs of their customer. It has given all features very nicely, suiting perfectly for its customers. WhatsApp has now introduced a new feature of messaging platform for chatting regarding the business. It has given different status types for the business account: unconfirmed, confirmed, and verified. How to make a WhatsApp business account   WhatsApp will give the status of 'CONFIRM' on the specific phone number that matches the business's phone number. A grey checkmark badge will be denoted for this particular profile. The number that does not match the business's phone number will be given the status of "DISAPPROVED". Finally, a "VERIFIED" status will provide the phone number, which has been matched with your business number. The "VERIFIED" number will get the badge with a green check mark.   It seems that WhatsApp has some of its internal mechanisms to check the authenticity of the busine...

  Email conversations can be slow and not all people check their inboxes frequently. This drawback makes this channel not well suited for providing personalized customer service, speeding up resolutions, and solving customer concerns.  Whatsapp business messages , however, can be useful in meeting all such concerns. This messaging application has over a 98% open rate, and conversations carried out through it pretty high engagement. Hence, it makes sense for companies to use Whatsapp to answer customer queries swiftly. By using  Whatsapp business API , a business would be in the position to provide personalized customer support on this platform. Being able to view the chat history on the same thread and using contact numbers to identify customers makes it simpler for brands to identify and resolve customer pain points. When customers contact a brand with inquiries and problems, they mostly anticipate prompt responses. Through WhatsApp, brands may program automates mess...

No matter whether you are a real estate agent, property consultant, or a broker, the process of purchasing and selling off a property can be pretty harrowing, and involves a number of emails, calls and constant follow-ups. All of these tasks, however, can be made a lot simpler by using  Whatsapp business   API and creating a bot for your real estate business. WhatsApp bots are basically designed to provide prospects and customers a wholly seamless experience by instantly responding to their queries, while reducing the hassles and time of the staff of a real estate company. Any major real estate company that has a long list of properties under its purview is also likely to receive a large number of inquiries on a daily basis. Not only can a WhatsApp bot be used to address such queries instantly, but it can also redirect the query to the relevant human agent if it is quite complex. Such an approach helps improve both the quality of support provided to the customer and the respon...

  The online food delivery business is all about speed, quality and convenience. Modern customers expect hot meals delivered to them swiftly, while getting real time updates. Use of  Whatsapp API   can help online food delivery companies and restaurants to effectively meet the demands of the customers, without incurring high expenses. WhatsApp Business API can be used to engage actively with customers, broadcast availability and offers, provide real-time updates and more. Restaurants, bars, pizzerias, cafes and online food delivery companies can significantly benefit by integrating WhatsApp into their communication strategy. By creating a  whatsapp business account , they can easily add useful information about their business that would be available to the customers. These details can include opening hours, phone number, address, website and more. Restaurants can expect an increase in take-out orders after starting to utilize this tool for customer communication. ...